What is an IP Based Phone System?

An IP Phone system, such as Toshiba’s IPedge, uses your Data Network to place and transmit telephone calls. It can co-exist on your computer network, and share the same cabling infrastructure – no more running separate cables for your computers and your telephones!

Calls can also be initiated from a user’s computer, where the computer either controls an IP-Phone, or acts as a phone itself. For example, with Toshiba’s SoftIPT phone software on your computer, calls can be made without needing a physical phone.

What does an IPedge phone system do?

Toshiba’s IPedge phone system lets every location, branch, or office – from 8 users to thousands of users – present a single unified enterprise to the world.

A single IPedge server that occupies only 1U of rack space, or sits on a shelf, will provide your organization with the benefits of greater productivity, convenience and control over your business communications needs, such as:

• Complete business telephone features
• Voice mail with unified messaging
• Unified communications with Call-Manager
• Meet-me conferencing with web collaboration
• Mobility solutions
• Contact/Call Centre solutions

When will you need an IPedge?

Toshiba’s IPedge phone system is particularly useful if any of the following scenarios fit your organization:

• High monthly call costs over your analog (PSTN) or ISDN services.
• Branches, offices, or wharehouses in several different locations that require regular communications among them.
• A mobile workforce, such as employees working from several different locations, or employees who often work from home. This would also apply to Hot-Desking where multiple employees who are not in the office at the same time share desks or offices.
• A need for interactive voice responses to incoming calls that can greet callers, give out information, or route calls based on caller responses to prompts.
• A need to combine your computer and the telephone for unified communications so that you can click-to-dial, answer, transfer calls, and more – without ever picking up the phone’s handset.
• A need for Unified-messaging capable of alerting users via voicemail, email, and mobile phone, and to manage it all from you PC or telephone.

What is a CIX Phone System?

A CIX phone system is a powerful communications system which can be configured with a variety of endpoints including IP telephones, digital telephones, SoftIPT® softphones for PDAs, laptops or desktop PCs, wireless and cordless telephones.

Put in very simple terms, a CIX phone system is what the majority of businesses use today.  It has easy call handling and is scalable for future growth.  The comprehensive features that this phone system comes with enables your communication solution to grow with your business and has been designed to maximize your return on investment.

What does a CIX phone system do?

Toshiba’s CIX phone system has many advanced features, capabilities and applications to help your business create efficiency and maximize your business process integration. The CIX phone system is known for it’s unsurpassed reliability, clarity and performance and here are a few things that it can do:

• Complete business telephone features
• Base configuration IP channels for IP telephone connections, SIP trunks and IP strata Net multi-system networking
• Caller ID
• Voice Mail and auto attendant
• Message call monitoring
• LCD feature prompting, soft keys, call recording and more
• Call Center features allowing your users to answer incoming calls with maximum efficiency
• Advanced Voice Mail Applications
• Full upgradability – Your telecommunications investment now puts your mind at ease.

Which CIX phone system will you need?

The beauty of owning a CIX phone system is that it is completely customizable allowing you to get the best telecommunications system for you and your business.  This allows you to expand as your business needs grows.